RecallOS ("RecallOS," "we," "us," or "our") is an AI-powered study platform that turns your notes, slides, and study material into flashcards, quizzes, summaries, and a personal AI tutor. This Privacy Policy explains what we collect, why we collect it, and the choices you have. It is written to match the App Privacy disclosures we file with Apple. By using RecallOS you agree to this Policy.
1. Information We Collect
We only collect what we need to run the Service. Everything below is linked to your account unless we note otherwise.
- Account data (Contact Info, Identifiers): your name (optional), email address, hashed password, and the user ID we assign you. Used to create your account, sign you in, sync your data across devices, and contact you about your account.
- User content (Photos/Videos, Other User Content): notes, PDFs, slides, documents, photos, screenshots, handwritten material you upload, prompts and messages you send to the AI tutor, and the AI-generated study materials we create for you (flashcards, quizzes, summaries, study guides, exam predictions). Used solely to produce your study materials and keep your library available to you.
- Usage data (Product Interaction, Analytics, Product Personalization):features used, study sessions, quiz answers and results, streaks, XP, screens viewed, device and browser information, and timestamps. Used to deliver the adaptive learning experience, personalize your reviews, and improve the product.
- Diagnostics (Crash Data, Other Diagnostic Data): crash reports, error traces, and performance metrics collected through Sentry. Used to find and fix bugs and keep the app stable. Not used to identify you.
- Purchase information (Purchases): subscription status, product identifiers, and transaction receipts for subscriptions, credit packs, gem packs, and streak restores. Payments are processed by Apple (In-App Purchase) and routed to us through RevenueCat. We never see or store your card number, Apple ID password, or full billing details.
- Cookies & similar technologies (web only): see our Cookie Notice.
We do not collect precise location, health or fitness data, contacts, browsing history outside the app, audio recordings, financial account numbers, or sensitive categories such as race, religion, or political views. We do not use third-party advertising, ad networks, or cross-app/website tracking, and we do not sell or share your personal information for advertising.
2. How We Use Your Information
- Provide, maintain, secure, and improve the Service.
- Generate your study materials by sending your uploads and prompts to OpenAI, our AI provider, on your behalf.
- Personalize your experience — adaptive quizzes, weakness detection, spaced repetition, recommended next steps, and progress tracking.
- Process subscriptions, credit packs, gems, and other purchases through Apple In-App Purchase and RevenueCat; prevent fraud and enforce our Terms.
- Send transactional email (verification, receipts, security alerts) and — only with your permission — push notifications about reviews due, streaks, and product updates.
- Understand aggregated product usage through PostHog analytics, and diagnose crashes and performance issues through Sentry.
3. AI Processing
When you upload content or ask the tutor a question, the relevant text and image content is sent to OpenAI to generate the output you requested. We use OpenAI under enterprise terms that prohibit using your content to train their general-purpose models. AI outputs are generated for you and stored in your library so you can return to them.
AI-generated study material can occasionally be incomplete or inaccurate. Always verify important facts against your primary sources and your instructor's guidance. See our AI Use Disclosure for details.
3a. Education & Medical Disclaimer
RecallOS is educational support software. It is not medical advice, clinical decision support, patient care guidance, or a substitute for a licensed professional. Do not use RecallOS to make clinical, legal, or financial decisions.
4. Legal Bases (EEA/UK Users)
We process personal data under: (a) contract — to deliver the Service; (b) legitimate interest — to secure and improve the Service; (c) consent — for optional marketing and certain cookies; and (d) legal obligation.
5. Service Providers We Use
We share data only with the providers we need to run the Service, each under a data protection agreement:
- Supabase — managed database, authentication, and file storage.
- OpenAI — AI generation for flashcards, quizzes, summaries, and tutor.
- Apple In-App Purchase — payments for subscriptions and consumables.
- RevenueCat — subscription and purchase entitlement management.
- PostHog — product analytics.
- Sentry — crash reporting and performance diagnostics.
- Apple Push Notification service — push delivery (only if you opt in).
We may also disclose information to authorities when required by law or to protect rights, safety, and security, and to a successor in a merger, acquisition, or asset sale. We do not sell your personal information and we do not share it for cross-context behavioral advertising.
6. Data Retention
We retain your account and uploaded content for as long as your account is active so you can keep studying with it. You can delete individual materials at any time from your library.
6a. Account Deletion
You can delete your account at any time from Settings → Delete account. Deletion immediately wipes your uploads, generated study materials, tutor history, and profile. Within 30 days we erase or anonymize the remaining personal data tied to your account, except where retention is required for legal, accounting, or fraud-prevention purposes. If you subscribed through Apple, account deletion does not cancel your Apple subscription; manage it from your Apple ID subscriptions. You can also request deletion by emailing support@recallos.co from your account email.
7. Security
We use commercially reasonable safeguards: TLS in transit, encryption at rest, hashed passwords, role-based access, and row-level security on our database. No method of transmission or storage is 100% secure; report suspected vulnerabilities to support@recallos.co.
8. International Transfers
Data may be processed in the United States and other countries. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.
9. Your Rights
Depending on your jurisdiction (including GDPR, UK GDPR, CCPA/CPRA), you may have the right to access, correct, delete, port, restrict, or object to processing of your personal data, and to withdraw consent. To exercise rights, email support@recallos.co. You may also complain to your local data protection authority.
California residents: we do not sell or share personal information for cross-context behavioral advertising. You may request disclosure or deletion as described above.
10. Children
RecallOS is not intended for children under 13 (or under 16 in the EEA/UK without parental consent) and is not directed to them. We do not knowingly collect data from such children. If you believe a child has provided us data, contact support@recallos.co and we will delete it.
11. Changes
We may update this Policy. Material changes will be announced in-app or by email. Continued use after the effective date constitutes acceptance.
12. Contact
Questions, requests, or privacy concerns: support@recallos.co.